Pink, the masterbrand, cultural relevance and inclusive representation remain important assets.
One brand.
Every expression.
The system that protects Lush Hair equity, connects every market and makes each expression unmistakably ours.
- Purpose
- Beauty, made intentional.
- Markets
- Nigeria · South Africa
- Status
- Proposed framework

One brand.
Every expression.
This is the master brand-guidelines framework for how Lush Hair thinks, looks, speaks, appears in images, presents products and shows up in physical environments.
Review status: proposed framework v0.7. Existing audit evidence is separated from proposed standards and decisions that still require approval.
Activity is strong.
The system must catch up.
Lush Hair already operates across products, markets, salons, campaigns, content, events and merchandise. The purpose of the CI is to turn recurring good practice into shared standards that teams can use quickly and consistently.
Strategy, identity, communication and experience must reinforce one another.
Legal name, assortment, language, casting and channel context may vary within defined limits.
Every standard needs a status, accountable owner, evidence and release path.
Already used by teams or visible in market, but not consistently documented.
A recommended rule that requires cross-functional approval before rollout.
Legal name, language, claims, assortment and representation require local review.
An unresolved strategic or governance choice that blocks a final standard.
We exist to make beauty more intentional.
This is the foundation everything else stands on—who we are, what we believe, and where we're going. It shapes how Lush thinks, grows, and shows up everywhere.
Recognisable.
Not improvised.
The identity chapter governs the assets that should remain stable while allowing controlled expression across categories, markets and formats.
Logo system
Define primary, secondary, compact, regional and co-brand lockups with minimum size, clear space and misuse rules.
Colour system
Protect Lush Pink as equity, specify every production value and distinguish brand colour from category or campaign colour.
Typography
Assign type by role—not preference—and include digital, packaging, office and fallback-font guidance.
Patterns + devices
The repeating LUSH word pattern and other market-created devices need ownership, scale, placement and frequency rules.
Colour contrast, minimum type size, reading order, alt text, captions and non-colour cues are part of the identity system—not optional technical checks at the end.
One range.
Obvious differences.
Packaging is one expression of the brand. Its job is to preserve recognition while making category, product, variant, quantity, use and compliance easier to understand.
The range is highly recognisable but inconsistently systemised across formats.
One recognition hierarchy with controlled Wet Hair and Dry Hair branches.
Real-SKU mapping, market application, supplier tests and physical-pack trials.
Regulatory, technical, design, print and market sign-off before production.
One range.
Obvious differences.
This prototype translates the current Lush Hair pack world into a repeatable packaging system. The masterbrand stays recognisable, while category, product, variant and quantity become easier to find at a glance.
Review status: proposed system v0.6. The examples explain the rules; they are not final production artwork.
Recognisable today.
Easier to choose tomorrow.
The current range is strongly identifiable as Lush, but product names, claims, quantities and layouts vary across formats. The proposed system protects the existing brand equity while making exact products easier to identify, compare, adapt and release.
Formats often organise product truth, benefits and quantities differently.
Each category keeps the fields shoppers and trade partners need to make the right choice.
The goal is clearer shelf blocking, fewer artwork errors and easier portfolio growth.
Alignment is required on naming, hierarchy, colour, seal usage, claims and approval flow.
Requires cross-functional approval before rollout.
Explains the system; it is not final artwork or a final SKU.
Legal name, language, claims, assortment and compliance require local review.
LushNova, final legal copy, supplier dielines and complete SKU mapping.
Recognisable first
Make it recognisable before making it readable.
Product clarity
Make the product clear before making the brand loud.
One range
Make the range read as one, and its differences obvious.
Use in the real world
Design for the worst conditions the pack will meet.
The recognition ladder
The recognition ladder is the order in which a shopper identifies a pack: from the brand she recognises to the exact product, benefit, variant and size she needs. Each rung adds one decision cue, making the range easier to scan and compare.
Recognise the brandchoose the productStrength, length, shade, density and net size stay textual, separate and close to the product truth.
REGULAR · 350 ml · 18 inA short benefit explains the job of the product. It supports the product name; it never becomes a second product title.
MOISTURE + SHINEThe product title does the naming work. Mentholated, relaxer and herbal cues are explicit in the title and paired with a controlled product colour.
MENTHOLATED / BLUE · RELAXER / CHARCOAL · HERBAL / GREENBottle, tub, sachet, carton or dry-hair form factor works with imagery to signal the category before copy is studied.
BOTTLE · TUB · PORTRAITPink orb, cap band and core range cue stay constant. The full logo remains mandatory on the primary saleable pack.
PINK / ALWAYS ONOne record.
Two controlled branches.
Wet and Dry packs share the same data spine. Only the product-truth fields change by category.
Market and language route before artwork.
The business category is always controlled.
What is being bought comes before benefit copy.
The shopper's choice cue or product truth.
Strength, length, shade, density or base type.
Net size, saleable count, applications and components remain separate.
Bundle relationship and pack format are controlled fields.
Links the approved artwork and print file.
Structure before
decoration.
Every front panel starts with a modular structure. Content can flex by format, but the order of information does not. The overlay below makes the production boundaries visible, not implied.
SHAMPOO
Five zones,
one reading order.
Glue flap and crease zones are exclusion areas; the front panel must survive carton rotation.
Brandcategoryproduct truth
FrontVariant / strength / texture / technical cue
FrontNet sizesaleable countapplicationscomponents
Front + sideDirectionscareopening / closure cue
Back + flap / lidIngredientswarningsclaimsresponsible party
Back + sideGTINbatchMFD / EXPdisposalsign-off
Side + variable fieldSame logic.
Different formats.
Choose the format, then apply the same hierarchy. This makes a bottle, tub, sachet and carton feel related without forcing them into the same shape.
REJUVENATING SHAMPOO
Product type must be readable before the benefit or campaign phrase.
One portrait, ingredient field or product image. Keep the eye from splitting.
Pink masterbrand cue, category label and the woman + crown seal remain connected.
Keep product truth visible at 1 metre; do not bury it under imagery.
The reverse is the explanation and legal surface, not a second campaign front.
Reserve a quiet, machine-readable strip away from seams and curves.
Use the woman + crown as a tactile signature; do not place critical copy on the curve.
Keep the mark clear of folds and define the closure direction.
Protect recognition when the pack rotates, wraps or is compressed.
Artwork is not approved until the dieline and panel map are attached.
South Africa / export route / language
Exact formula declaration and order
Use, precautions, contraindications
Reserved quiet zone and scan test
Variable-data field with print owner
Material, recycled content or approved evidence
Pack component and disposal instruction
Manufacturer / importer / contact
One naming system
for every wet pack.
Wet Hair needs a dedicated architecture because shampoo, conditioner, treatment and relaxer are chosen differently. Product truth comes before benefit copy, and the naming order stays fixed across bottle, tub, sachet and carton.
Fields that do not apply stay blank in the master record and disappear from the consumer-facing front. Quantity fields never replace one another.
Business category; always visible after the masterbrand.
Shopper family; never substitute it for the product name.
Say what is being bought before the benefit or ingredient.
The shopper-facing choice cue; it may lead the product name on front.
Only for a formulation or process level that changes the choice.
Number + lowercase unit. Net size never carries a count.
How many saleable units the shopper receives.
What the contents are intended to deliver; never use as pack count.
Physical items inside the saleable pack.
Describes the relationship between contents, not the quantity itself.
Same grammar.
Different choices.
Choose a product and the specimen updates without changing the information order.
Number + lowercase unit. Never mix ml, ML, mls or informal abbreviations.
A choice cue, not a campaign phrase. Keep it next to the product name.
Only for formula or process level. Omit the field when it does not apply.
Saleable count, applications and components are three different fields.
Name the relationship only when it tells the shopper what is included.
Do not use “combo”, “pack” or a strength descriptor as decoration. A bundle name must tell the shopper what is included, while the count must tell her how many saleable units she gets.
Product truth
at a glance.
Dry Hair is a distinct category system for extensions and transformation. Do not make the shopper decode texture, length, shade and quantity from imagery or small copy.
Dry Hair does not inherit Wet Hair need-state colour. Its recognition comes from product truth: what it is, how it is constructed, how long it is, how dense it is and what is included.
Business category; always visible after the masterbrand.
Defines what is being bought.
Use product truth, not a decorative nickname.
Lowercase unit; keep length separate from net weight.
Use a controlled shade name and code, not photography alone.
Required when the density changes the shopper's choice.
Construction field; keep lace or base type explicit.
Cap construction and fit apply to wigs; omit when not applicable.
How many saleable items the shopper receives.
List physical inclusions and their quantity; do not use bundle language here.
Names the relationship or format, never the item count.
Care is use guidance, not a decorative benefit.
Same architecture.
Different hair truths.
Choose the format, then keep the sequence fixed: categoryfamilytexture / constructionlength + shade + densitybase / capcountcomponentsbundle modecare.
information where
the pack can hold it.
Bundle sleeve
Front: Texture + length + shade + density + count on front
Format: Sleeve / band
Back: Fibre, weft / construction, care, sourcing and inclusions on back.
Closure card
Front: Closure type + lace / base + size + shade on front
Format: Card / hanger
Back: Density, lace care, attachment guidance, sourcing and inclusions on back.
Wig carton
Front: Wig + texture + length + shade + density on front
Format: Carton / inner
Back: Lace / cap construction, cap size, care, heat guidance and inner care card.
Never let a portrait, texture image, ingredient, or campaign phrase replace the explicit product truth. If the pack is cropped, wrapped, or viewed from the back, the family, length, shade and count must still be recoverable.
Four needs.
One consistent system.
This chapter explains how to choose, apply and validate colour. Wet Hair uses one colour per shopper need; Dry Hair stays neutral so product truth remains the strongest signal.
Start with the shopper’s primary need, not the product format.
Choose refresh, scalp care, nourish or transform.
Pair colour with an explicit product and variant name.
Check recognition at distance, in hand and at thumbnail size.
Refresh + cleanse
Rinse, freshness, cooling sensation
Mentholated shampoo · Mentholated conditioner#55cfe2Scalp care
Scalp nourishment, dandruff care and botanical care
Anti-dandruff · Hair growth · Hair + scalp treatment#71d36aNourish + repair
Moisture, softness, detangling and repair
Daily leave-in · Deep conditioner · Hair food#E9107FTransform + process
Relaxer, neutralizing and focused process support
No-lye relaxer · Neutralizing shampoo#272329Range colour does one job.
Black, white, pink and yellow remain available across every category for logo, seal, hierarchy and emphasis.
Blue = refresh, green = scalp care, pink = nourish / repair, charcoal = transform / process support. A text label or mark always accompanies the colour.
Use charcoal or paper as the base with yellow for specs. Do not introduce a new SKU colour code.
SKU second.
Colour represents the shopper’s primary need: refresh, scalp care, nourish, or transform. Anti-dandruff belongs to Scalp care; it cannot drift into charcoal simply because the product format is a treatment.
The woman + crown
travels with the pack.
Detached from the full logo, the supplied illustration becomes a recognisable physical cue. It can be printed, etched, embossed or varnished according to the substrate.
Bottle cap
Etch or mould into the pink cap. Keep the mark quiet and tactile.
Tub lid
Deboss or emboss into the lid; use as a repeatable lid signature.
Sachet header
One-colour seal or spot varnish in the top header zone.
Carton flap
Place on the upper front corner or closure flap.
Salon outer pack
Emboss / foil on the carton; print on the inner sachets.
The seal is a secondary recognition cue. It never replaces the full Lush Hair logo on a primary saleable pack.
Preview the seal
on every format.
Select a pack type to see the recommended position, production treatment and safe-area intent.

Centred on the cap. Keep the seal tactile and quiet. The full logo remains on the primary front label.
WET HAIR / CARE
REJUVENATING
SHAMPOO
Infused with Rooibos Oil + Amla
MOISTURE + SHINE
Product ID ≥ 14 pt on the smallest primary pack; consumer support text ≥ 10 pt; legal text ≥ 6 pt internal floor, subject to market review.
Use lowercase unit symbols and a space: 350 ml, 45 g, 18 in. Keep net size, saleable count, application quantity and component quantity as separate fields; never merge them into one claim.
Need-state colour occupies one controlled band or field only. Dry Hair uses charcoal / paper with yellow specs; colour is always paired with a text label or mark.
Printed seal ≥ 12 mm; embossed / etched seal ≥ 16 mm; clear space = 25% of seal diameter; one-colour artwork for tactile or small-format use.
Normal text target ≥ 4.5:1; large text target ≥ 3:1; never use pink, yellow or a need-state swatch as the only carrier of legal information.
3 mm bleed; 3 mm safe zone; 5 mm tear / cut exclusion; 0.25 pt minimum rule; 0.5 pt minimum knockout; barcode quiet zone ≥ 3 mm reserved.
Every artwork carries SKU ID, market, revision, claim status, regulatory owner and print sign-off before release.
Evidence complete, wording locked, legal review passed
May appear in the approved placement and market.Evidence exists but wording, market or placement is restricted
Requires a visible qualifier and legal sign-off.Unsupported, misleading, expired or not market-cleared
Do not place on front, side, digital or trade artwork.Buying is one moment.
Using is the relationship.
Approve the pack in the conditions where she will actually meet it: compressed, wet, dim, scuffed, carried and used.




Same character.
Right for the channel.
The current personality traits describe a mood but do not yet tell teams how to write. This chapter converts character into message hierarchy, channel behavior and usable examples.
The tone can become faster, more technical, more celebratory or more reassuring by context, but it should not become a different brand in every channel.
Warm, direct, optimistic
Speak with people, not at them. Prefer confident everyday language over corporate or exaggerated beauty language.
Name before flourish
Say what the product is, who or what it helps, and the relevant choice cue before a campaign phrase.
Claims must be earned
Benefits, performance and sustainability language require substantiation, qualifiers and market approval.
Adapt context, keep character
Language, references and timing can change by market without changing the brand’s core point of view.
Series, captions, creator briefs, community responses
Titles, PDPs, marketplace listings, cart recovery
Style cards, product guides, training, partner communication
Email, presentations, reports, partner communication
Build channel-specific do/don’t examples, a claims-and-proof library, translation guidance, community-management responses and the relationship between Lush Hair and LushNova voice.
The hair
is the hero.
Photography and film must prove the product, express the brand and feel locally relevant. A beautiful image that hides texture, length, finish or use has not done the job.
Hair-led portrait
Show texture, movement, finish and the model’s relationship with the style. Accessories must not obscure the hair.
Accurate product truth
Use controlled light, correct colour, useful scale and consistent angles for comparison and commerce.
Real context, clear hierarchy
Build aspiration through lived moments while keeping the hair and product benefit readable.
Motion with a purpose
Use movement to reveal texture, installation, transformation or use—not as decoration that makes the product harder to inspect.
Product, audience, market, output list, mandatory shots and claim boundaries.
Locally credible representation, inclusive casting and the right hair/product expertise.
Hair focus, lighting, accurate colour, clean product detail and safe crops.
Hero, detail, vertical, square, thumbnail, e-commerce and captioned motion assets.
Product truth, representation, retouching, usage rights and market sign-off.
Avoid competitor-coded colours and hair accessories that conceal the product. Use brand colours, neutrals and human tones deliberately; document exceptions by campaign and market.
Useful first.
Branded throughout.
Collaterals and merchandise should make the brand easier to recognise and easier to work with. The system must control materials, production quality, hierarchy and local adaptation—not simply place a logo on an object.
Shelf + point of sale
Gondola headers, shelf strips, display units, price cards, product maps and launch materials.
Partner environments
Signage, aprons, towels, capes, style cards, product guides, ordering tools and training assets.
Temporary brand worlds
Backdrops, stages, booths, wayfinding, credentials, gifting and activation kits.
Everyday consistency
Presentations, documents, stationery, email signatures, reports and partner templates.
Wearable + useful objects
Apparel, caps, bags, notebooks, containers and limited campaign pieces with quality specifications.
Owned sub-systems
Pink My Salon, Salon Business Partners, the Academy and creator programmes need defined relationships to the parent brand.
Material + colour control
Approved substrates, print methods, colour tolerances, durability, sizing and supplier proofing.
Templates + exceptions
Define what markets may edit, what must stay fixed, who approves and how old assets are retired.
The repeating LUSH word pattern and Pink My Salon visual devices are already used in market. They must be documented before further rollout: source artwork, scale, colour, frequency, placement, relationship to the logo and prohibited uses.